Audience management gives you a clean way to organize people before you launch a campaign, workflow, or follow-up push.
Instead of collecting recipients manually every time, you can build and reuse audiences for offers, onboarding, support, reminders, or lifecycle campaigns.
That keeps targeting more accurate and reduces the operational mess that comes from rebuilding lists by hand.
Create an audience based on the campaign or workflow you want to run.
Add contacts manually or collect them from existing chats and exports.
Name and save the audience clearly so it is easy to reuse later.
Use that saved audience in broadcasts, workflows, and follow-up sequences.
Refresh audiences over time so active campaigns stay accurate.
